Refund Policy

Refund & Warranty Policy

Effective Date: [01/02/2026]

At Lepwings, we stand behind the quality of our products and strive to ensure customer satisfaction. Please review our refund and warranty policy below.

Refund Policy
We accept returns within 30 days of receiving your order. To be eligible for a refund, items must be in their original condition, unused, and in the original packaging.

Return Process
Contact Us – Email service@Lepwings.com with your order number and reason for return.
Receive Return Authorization – We will provide return instructions and a return shipping address.
Ship Your Item – You are responsible for return shipping costs unless the item is defective or incorrect.
Inspection & Refund – Once received and inspected, we will process your refund to the original payment method within 5-7 business days.
Non-Refundable Items
Items returned after 30 days
Used or damaged items (unless defective upon arrival)
Clearance or final sale items
1-Year Warranty Policy
We offer a 1-year warranty covering manufacturing defects from the date of purchase.

Warranty Coverage
Defects in materials or workmanship
Malfunctions that occur during normal use
Warranty Exclusions
Accidental damage, misuse, or unauthorized modifications
Normal wear and tear
Damage caused by improper handling or external factors
Warranty Claim Process
Email service@Lepwings.com with your order number, product details, and a description of the issue.
Provide Photos or Videos – This helps us assess the issue quickly.
Resolution Options – If eligible, we will offer a replacement or repair at no additional cost.
If you have any questions, feel free to contact our support team at service@Lepwings.com. We are committed to ensuring your satisfaction!